AT&T staffs customer service experts in multiple departments to get you timely and satisfying results. Read this brief guide on AT&T customer service to quickly find the help you need and get back to it.
If you already have an AT&T account …
AT&T customer service reps can help with everything from tech support and billing to plan upgrades and address transfers. Whether you’re a longtime customer of AT&T or recently ordered new AT&T service, you’ll find what you need at the following web pages and contact numbers.
Visit the AT&T Support site
Consider starting your customer service journey with a look at the AT&T Support website — you may solve the problem yourself in just a few minutes.
- Go to the main AT&T Support page to search help topics and find support articles & videos
- Check your order status if you need help before your service has been activated
- Log in for more personalized help with your service
Call AT&T customer service
Tech support is available 24/7, while account help hours vary by service. Visit the Contact page to find the most up-to-date hours of operation.
- AT&T Wireless customer service number: 1-800-331-0500 or 611 from a mobile device
- AT&T Internet/home phone customer service number: 1-800-288-2020
Chat with an AT&T agent
Start a support chat during select hours by visiting the Contact page and scrolling to the chat option at the bottom.
If you’re new to AT&T …
If you’re brand new to AT&T — meaning you don’t have an open home internet, home phone, or wireless account with AT&T — follow these steps to reach customer service about joining the AT&T family.
Shop plans & check availability
Before placing an order with AT&T customer service, shop AT&T services, enter your ZIP code to check availability, and note which plans interest you.
Call with questions
If you’re torn between two plans, want to double-check availability, or have other questions about AT&T services, call the number below. Your agent can help you narrow down an available plan based on your typical internet use.
AT&T customer service number for new accounts: 1-833-513-6700
Place your order
When you’re ready, call 1-833-513-6700 or order online to lock in your deals and arrange for professional or DIY installation. If you encounter any issues before your AT&T service is fully activated, check your order status or call the support line for assistance.
The TL;DR version
Current customers: reach AT&T customer service by heading to AT&T Support for the contact numbers, chat, and troubleshooting tips you’ll need to solve your problem.
New customers: call 1-833-513-6700 to ask about plans, place your order, and schedule installation. The only thing left is to enjoy your new AT&T service.