COVID-19: Here’s What AT&T is Doing to Support its Customers

Zero late fees, waived data caps, and more.

As many people face financial difficulties during the COVID-19 pandemic, AT&T has made several adjustments to its policies in order to provide additional service for its customers and help them stay connected 

Here’s how.

AT&T has implemented the following changes: 

• Waived late fees for postpaid wireless and broadband or home phone residential customers
• Waived domestic wireless plan coverage changes for data, voice, or text 
• Halted zero service terminations
• Provided unlimited data for laptop, tablets, and hotspots for 60 days
• Offered free access to the Caribu video calling app 
• Provided open public Wi-Fi hotspots
• Allowed free phone calls for military personnel on select Navy ships (until April 30, 2020)
• Continued 24/7 online support 

AT&T will waive these late fees through May 13, 2020. Please note that it may take a couple billing cycles until your account reflects your updated balance.

Prepared to help the community stay safe

For a limited time, AT&T will offer free express shipping on online orders for wireless customers. 

In addition, AT&T is now offering curbside pick-up and doorstep delivery for online orders. Curbside pick-ups will allow customers to pick up orders at open AT&T stores without leaving their cars. 

Doorstep delivery will offer no-contact expedited delivery to consumers and small businesses with eligible orders. As part of AT&T Ready to Go, AT&T will continue to deliver your product to you wherever you are, as well as set it up for you with a virtual expert setup.

Here to Help Students Learn Online 

AT&T has expanded eligibility requirements to Access for households that participate in the National School Lunch Program and Head Start. 

Also, AT&T is working with the State Educational Technology Directors Association (SETDA) to help fund a resource center that makes eLearning broadly available. With this resource center, all educators will have access to eLearning tools and software, so they can continue to teach.

Committed to keeping you entertained

To keep our customers informed and stave off boredom, we updated our new DIRECTV packages with the following channels.

News

• BBC World News
• CNBC
• CNN
• CNN International
• Fox Business Network
• Fox News Channel
• MSNBC
• One America News Network

Entertainment

Kids

• Discovery Family
• Disney Jr.
• Disney XD
• Nick Jr.
• Universal Kids

Questions for AT&T?

To read about more COVID-19 updates, as well as find answers to any further questions you may have, click here. If you need immediate assistance or want to view your bill or make a payment, click here. 

Visit the Center for Disease Control and the World Health Organization to stay informed on COVID-19 updates.