Natural disasters like wildfires can disrupt communities, making communication and access to essential services more critical. AT&T is committed to supporting its customers with reliable service and assistance in response to the ongoing challenges posed by the California wildfires. Here’s how AT&T is stepping up to help during this difficult time.
AT&T customer service during the California wildfires
AT&T understands that staying connected is a lifeline during emergencies. The company has enhanced its customer service efforts, offering specialized support to those affected by wildfires.
- Prioritized Assistance: AT&T customer service representatives are available 24/7 to address service interruptions, device replacement, and account inquiries.
- Payment Relief: Customers facing financial difficulties due to wildfire-related hardships can inquire about flexible payment options and waived late fees. Specifically, AT&T is waiving overage charges for wildfire-affected customers through February 6, 2025. This includes customers in Los Angeles, Riverside, San Bernardino, San Diego, and Ventura counties. Affected zip codes are listed here.
In addition, AT&T has dispatched its disaster response team, the FirstNet Response Operations Group, to support firefighters and other first responders on the front lines of the disaster.
AT&T phone numbers for assistance during the California wildfires
For immediate assistance, AT&T provides several contact options for its customers:
- Customer Support: Dial 800-288-2020 for general account or service inquiries.
- Wireless Support: Dial 611 from your AT&T mobile phone to reach a representative quickly.
- Disaster Relief Support: AT&T has established dedicated lines to address wildfire-specific needs. Details are available on the company’s
- California Fires Disaster Relief page.
AT&T mobile assistance during wildfires
AT&T has implemented measures to ensure mobile service continuity and support:
- Temporary Network Infrastructure: Deploying portable Cellular on Wheels (COWs) cell towers to maintain coverage in impacted areas.
- Unlimited Text and Data: Customers in wildfire-affected regions may receive notifications about temporary unlimited talk, text, and data usage.
- Mobile Device Replacement: Assistance with replacing damaged devices through expedited shipping or in-store solutions.
Other AT&T support during and after wildfires
Beyond mobile assistance, AT&T offers additional resources for affected customers:
- Power Packs: Portable Power Packs are available for customers in affected areas. These can be picked up at AT&T store locations. Check AT&T’s consistently updated Disaster Relief page for the California fires to see which stores have Power Packs available.
- Community Support: AT&T collaborates with local organizations to provide relief supplies and set up charging stations.
- Emergency Preparedness Tools: The MyAT&T app, available for Android and iOS, offers tips and tools to help customers prepare for and respond to emergencies effectively.
How to find AT&T outages during and after wildfires
Staying informed about service outages is crucial during emergencies. AT&T makes it easy for customers to check the status of their service:
- Outage Map: Visit the AT&T Outage Map online to view real-time updates on service disruptions in your area.
- MyAT&T App: Log in to the app to report outages, track restoration efforts, and manage your account.
- Text Notifications: Customers can sign up for text alerts to receive updates on outages and service restoration times.
AT&T remains committed to helping its customers stay connected, informed, and supported throughout the wildfire crisis. By leveraging its technology, resources, and compassionate customer service, AT&T is playing a vital role in aiding recovery efforts and ensuring the safety and well-being of Californians during these challenging times.