When you’re in the middle of work or streaming your favorite show, the last thing you want is to be interrupted. But in the rare case that an AT&T internet outage stands in your way, it’s essential to know how to monitor the situation, troubleshoot, and contact AT&T customer service if needed. This brief guide will walk you through the steps to do just that.
Step 1: Confirm the AT&T outage
The fastest way to see if you’re experiencing a system-wide outage is to check with AT&T directly using the steps below.
- Enter your state/ZIP code into the AT&T outage map. This map provides real-time updates on service disruptions in your area, helping you determine if there’s an issue in the broader network.
- Sign in to check for smaller outages. If you don’t see larger issues reported on the AT&T outage map, a smaller problem could still affect your address. Sign in to check for connectivity issues closer to home.
Step 2: Troubleshoot your home network
If you haven’t been able to confirm an area-wide AT&T internet outage, try checking your own devices. If it’s a minor connection issue, these simple fixes may solve the problem.
- Restart your modem and router. Try the trusty reboot. Make sure you wait 30 seconds before powering up your router.
- Switch devices. Test the internet connection on a different device to see if the issue persists.
- Check your cables. Ensure that all cables are securely connected.
Step 3: Guesstimate what caused the AT&T outage
Sometimes, predicting what caused the AT&T outage can help manage your expectations for when service will be restored. Common causes of outages may include the following:
- Planned maintenance. AT&T may enact temporary outages to keep the network in tip-top shape.
- Weather conditions. Electrical storms, frigid temperatures, and other natural events sometimes cause disruptions in the network.
- Accidents. Residents, utility workers, and anyone else who crosses paths with the AT&T network can cut or damage wiring accidentally.
- Technical issues. Random server or equipment malfunctions can impact connectivity.
Planned maintenance is the easiest to deal with, because AT&T chooses short windows for the downtime. In the case of weather conditions, some will subside on their own.
However, with any digital malfunction or physical damage to the network, it’s harder to predict a timeline because AT&T has to investigate both where the problem occurred and what it will take to fix it. Rest assured, AT&T teams work quickly to find what caused the AT&T outage in your area and restore services.
Step 4: Turn to AT&T customer service
If the AT&T outage map doesn’t provide clear answers and simple fixes don’t help, try AT&T customer service resources. The support site can suggest more technical fixes, and chatting with a rep can get you details on area-wide outages and personalized troubleshooting.
- Visit the AT&T Support website. Browse common troubleshooting tips or type your outage concern into the search bar.
- Call or chat with an AT&T rep. Visit the Contact page for AT&T customer service numbers and chat options specific to your service. Tech support is available 24/7.
Step 5: Stay informed during the AT&T internet outage
Stay updated while waiting for your service to be restored by re-checking the AT&T outage map, which is regularly refreshed with the latest information. You may also receive text or email alerts with outage updates from AT&T.
Step 6: Consider backup solutions
If you’re experiencing a prolonged AT&T internet outage, consider temporary alternatives.
- Use a mobile hotspot. Tether your phone’s data to your computer or other devices.
- Switch to your mobile devices. For light tasks, use phones and tablets with a cellular data connection instead of Wi-Fi until the issue is resolved.
Get reliable service from AT&T
Knowing how to navigate an AT&T outage will make the process easier. Check the map for real-time updates, troubleshoot your devices, reach out to AT&T customer service if needed — and trust that AT&T is working tirelessly to get you back online.
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